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Understand Your r15m Account Agreement

These terms set out the rules that govern your account on r15m, including how we handle deposits via UPI, Paytm, and PhonePe, how withdrawals are processed, and what…

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r15m Understand Your r15m Account Agreement
TERMS CONTACT

Reach Us About These Terms

If something in this agreement is unclear or you need to raise a formal query about how a term applies to your account, our support team can be reached through three channels. We aim to respond to terms-related queries within 24 hours on business days.

Team online

Live Chat

Open the chat widget from any page on r15m to speak with a support agent directly. Terms queries raised here are logged and escalated to our compliance team within two hours during operating hours.

Email Support

Send a detailed message to our support address for written records of your terms query. We acknowledge all emails within four hours and deliver a substantive response within one business day.

Help Centre

The help centre on r15m.club contains a dedicated section covering this agreement, with clause-level explanations written for Indian account holders. Search by topic or scroll to the relevant section.

HOW WE HANDLE THIS

Switch to Verified Account Practices

Knowing how we treat your data, your account credentials, and your payment records helps you decide whether to engage with us.

Data Handling

Account data you provide — name, contact details, payment identifiers like your UPI ID — is stored on encrypted servers.

Cookie Policy

We use functional cookies to keep you logged in and session cookies to track your active game state.

Account Security

Two-factor verification is available on all r15m accounts and we strongly recommend enabling it.

Data Retention

We retain account and transaction records for a period consistent with Indian financial regulations.

Rights and Requests

You may request a copy of the personal data we hold on you, ask for corrections, or request deletion where…

Dispute Resolution

Disputes about a specific wager, a withdrawal held for verification, or a bonus adjustment are handled through our formal complaints…

Open Answers to Common Terms Questions

These questions come up often when account holders review this agreement. Each answer reflects how these terms apply to accounts registered from India, where access is subject to local law.

These terms apply to every person who opens and uses an r15m account. Access is subject to local law, so eligibility depends on whether online wagering is permitted where you are located in India at the time you use the platform.

We aim to notify you via your registered email or an in-account alert before changes take effect. In cases where a regulatory requirement forces an immediate update, we will publish the revised terms and notify you as soon as is practicable after the change goes live.

On account closure we remove personally identifiable information from active systems on schedule. Anonymised transaction records are retained for the period required by Indian financial regulations; no raw personal data is kept beyond the mandated window.

Send the details of your query — transaction ID, date, amount, and the issue — to our support email. Our compliance team reviews every written submission and issues a formal finding within five business days. UPI and PhonePe transactions include a reference code you should include.

Withdrawals to UPI and PhonePe are subject to identity verification before the first payout clears. Once your account is verified, standard withdrawals are processed within the timeframe stated in our payment policy. Delays beyond that window should be escalated to support in writing.

Submit a data access request through our support email with your account details and we will respond within the period required under applicable law. We will provide a structured summary of the data categories we hold and how each is used on the platform.

Where your use of r15m is covered by Indian law, the applicable local legal framework takes precedence over any conflicting clause in this agreement. Any provision that cannot be reconciled with local law is read down to the minimum extent necessary while the rest of the terms remain in effect.

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