Reference

Open Access to Our Privacy Commitments

At r15m, we believe you deserve a clear picture of how your personal data moves through our platform — what we collect, why we hold it, and how…

Data You ControlTransparent CollectionIndia-Aware PolicySecure Account StorageDirect Contact Access

Explore the lobby Read FAQ

Browse the Full Scope of Our Data Practices

r15m Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with r15m, we collect the information needed to operate your account — your name, contact details, and transaction records tied to payment methods such as UPI, Paytm, and PhonePe. We use this data to process withdrawals, verify identity, and keep your

1
account secure. We do not sell your personal data to third parties. Data shared with payment processors like UPI or PhonePe is limited strictly to what those rails require to complete your transaction. Retention periods depend on regulatory obligations applicable in your jurisdiction, and access to
2
your stored data is available where local law permits. You may request a copy of your data or ask for corrections at any time through our support channels.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Any Privacy Question

If you have a question about how your data is handled, want to request a correction, or need to understand what we hold on file, our support team is available around the clock. We aim to respond to privacy-related requests within 72 hours of receipt, and we will acknowledge your request on the same day it arrives.

Team online

Email Privacy Desk

Send a written request to our dedicated privacy address. We log every submission, assign a reference number, and confirm receipt within a few hours so you know your request is being handled.

Live Chat Support

Open the live chat window inside your account dashboard to speak directly with a support agent about your data. Chat agents can escalate privacy queries to our data team in real time.

In-Account Help Centre

Navigate to the Help section inside your r15m account to submit a formal data request form. The form routes directly to our privacy desk and generates a timestamped reference for your records.

DATA HANDLING PRACTICES

Explore How We Protect What You Share

Every layer of your account — from the moment you log in to the moment a withdrawal lands in your UPI wallet — runs through security protocols designed…

Data Collection Scope

We collect only what is necessary to run your account: registration details, login activity, payment method identifiers for UPI, Paytm…

Cookie Practices

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Security Layer

Passwords are hashed and never stored in plain text. We support two-step verification on login, and suspicious access attempts trigger…

Data Retention Windows

Account data is retained for as long as your account remains active and for any period required by applicable law…

Requesting Your Data

You have the right to request a copy of the personal data we hold about you.

Corrections and Deletions

If any detail on your account is inaccurate, you can ask us to correct it.

Switch Through Common Privacy Questions

The questions below cover the situations we hear about most often — from what data we hold to how you can update or remove it. If your question is not answered here, our privacy desk is reachable through live chat or the in-account Help Centre any time.

We collect your name, email address, phone number, date of birth, and the payment method identifiers you use — such as your UPI ID or Paytm-linked number. We also log session activity to maintain account security and detect unusual access.

We share data only with payment processors — UPI, Paytm, PhonePe — strictly to complete your transactions, and with service providers who operate parts of our platform under data-protection agreements. We do not sell your data to advertisers or data brokers.

Data is held for the duration your account is active plus any period mandated by applicable law in your jurisdiction. Once both conditions are satisfied, your data is permanently deleted from our servers on the next scheduled deletion cycle.

Yes. Submit a request through the in-account Help Centre or our privacy email address. We will prepare a structured export of your personal data and deliver it within the timeframe required by the law applicable to your region.

Contact our privacy desk via live chat or the Help Centre form. Corrections are applied as soon as we verify your identity. Deletions are processed where permitted by local law, and we confirm in writing once your data has been removed.

We use session cookies for login continuity and analytics cookies to see which pages are visited most. You can disable non-essential cookies through your browser settings. Disabling analytics cookies will not prevent you from accessing or using your account.

Reach our privacy desk directly via the email address listed in the Help Centre or through the live chat feature inside your account. We acknowledge all privacy concerns on the day they arrive and aim to resolve them within 72 hours.

Open Access to Our Privacy Commitments

Reach Us About Any Privacy Question

Email Privacy Desk

Live Chat Support

In-Account Help Centre

Explore How We Protect What You Share

Data Collection Scope

Cookie Practices

Account Security Layer

Data Retention Windows

Requesting Your Data

Corrections and Deletions

Switch Through Common Privacy Questions

01 What personal data does r15m collect when I open an account?

02 Does r15m share my data with third parties?

03 How long does r15m keep my personal data?

04 Can I request a copy of the data r15m holds about me?

05 How do I ask r15m to correct or delete my data?

06 What cookies does r15m use, and can I turn them off?

07 Who do I contact if I have a concern about how my data was handled?

Related Pages